Accessibility statement for

This accessibility statement applies to the public-facing website for the Suffolk Youth Justice Service,

This website is run by the Suffolk Youth Justice Service on a Suffolk County Council approved platform. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print or easy read:

  • email:
  • call 01473 260110

We’ll consider your request and get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Suffolk Youth Justice Service on 01473 260110 or email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Suffolk Youth Justice Service and Suffolk County Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to exemptions listed below.

Disproportionate burden

We’ve assessed the cost of fixing the below issues with navigation and accessing information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in September 2021.

We have identified the following navigation and access issues:

  • There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
  • Page headings not always nested correctly due to the limits of the platform style sheets.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. All Word documents have been updated and comply with the accessibility regulations.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the Diversion Programme leaflet as the same information is available on the website.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

In 2021 we will be looking at a new platform for the Suffolk Youth Justice Service website and will look to ensure that any continuing accessibility issues are addressed in this process.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It will be reviewed in September 2021.

This website was last tested during September 2020. The test was carried out by Suffolk County Council on behalf of the Suffolk Youth Justice Service.

Due to the nature of this website we were able to test all pages and attachments and didn’t need to identify sample pages.

To see the full accessibility test report for this site please email


Further information:

This website aims to conform to Level AA of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Working with these guidelines will help make the web more user friendly for all.

Although we try to work to the accepted guidelines and standards for accessibility and usability, it may not always possible to do so in all areas of the website.

As well as this, the use of third-party applications may cause accessibility barriers for some visitors.

We are continually searching for ways to bring all areas of the site up to the same level of overall web accessibility.

Text size

We have used your browser's default font size, the equivalent of 16px, as our baseline.

If you need to adjust the text size holding down the CTRL key and press either the -, or + key.

Web browsers

This site has been built using HTML5 and CSS3 and displays adequately in Internet Explorer 8.

The use of a modern, secure web browser is strongly recommended.

Give feedback

If you experience any difficulty in accessing our website, please let us know.